Safe Banking Guidelines

At Ujjivan Small Finance Bank, we don’t just protect your money – we protect your peace of mind. In today’s digital age, where convenience and risk co-exist, ensuring the safety of your financial information has never been more important. While we’re committed to securing your online transactions, you can also take simple yet powerful steps to safeguard your account. From updating your passwords to avoiding phishing scams, working together makes banking not just easy but secure.

Report any suspicious online activity by dialling 1930 for immediate fraud assistance.

Best Practices for Online Banking Safety

Here are essential tips to ensure your online banking activities are secure:

Avoid accessing internet banking from shared or public computers, such as in libraries or cafés.
Always log out and close your browser after completing your online banking session.
Disable the 'AutoComplete' feature on your browser to prevent it from saving sensitive information.
Regularly update your firewall and antivirus software to protect against harmful malware.
If you change your registered mobile number, ensure all old connections to your previous number are blocked.
Never open or download APK files sent via text or email in the name of the bank, as banks will never ask you to do so.
Be cautious of unsolicited calls that claim to offer government benefits, stock market tips, loans, Aadhaar linking, or other services like hotel bookings.

The Importance of Crafting a Strong Password

Creating a strong and secure password is crucial to keeping your bank account and personal details safe from unauthorsed access. A robust password is one that is difficult for both humans and automated systems to guess. Strengthen your password by following these guidelines:

Characteristics of a Strong Password:

Ensure your password is at least 8-12 characters long.
Use a combination of upper and lower case letters.
Incorporate numbers and special characters (e.g., !, @, #, $, %).
Avoid common phrases or patterns.

Weak Password Examples:

Common words (e.g., "apple", "laptop").
Sequential patterns on the keyboard (e.g., "123456", "asdfgh").
Repeated characters (e.g., "aaaaaa", "111111").
Personal information such as birthdays, phone numbers, or pet names (e.g., "John1980", "Fluffy123").

Tips for Securing Your Password Over Time

Creating a strong password is just the first step. Maintaining its security over time is equally important. Follow these tips to ensure your password remains secure:

Change your password every 3 to 6 months.
If you suspect unauthorized access, update your password immediately.
Avoid saving your passwords on third-party websites or apps.
Don’t type your password on unfamiliar or shared devices, such as those in internet cafés or workstations.
Never store your password in written form or share it with anyone.

Additional Tips to Protect Your Account Information

To further protect your account:

Regularly change your internet banking password and never share it with others.
Use different, strong passwords for multiple accounts to minimize risk.
Avoid writing down or storing passwords in easily accessible places.
Be cautious when asked for account details over the phone or by unknown callers pretending to verify your information. Always confirm their authenticity.

Safe, Secure and Responsible usage guidelines Click here to View
Cyber Suraksha Awareness Click here to View in Hindi
Cyber Suraksha Awareness Comics Click here to View in English

Stay informed, stay vigilant. We wish you a smooth and stress-free banking journey with us.